In addition to best-in-class care for your residents, a partnership with SmartStep Hearing means complementary training and development for your staff through our In-Service Training Program.

In-Service Training has demonstrated key administrative benefits to residential facilities.

  • Reduced risk of resident injury when staff assists in placement and removal of devices
  • Reduced liability for loss or damage as staff handles resident hearing devices
  • Greater staff care when working with hearing devices leads to increased overall resident satisfaction

In-Service Training from SmartStep represents a commitment to care that you can demonstrate to your community.

  • In-Service Training for staff is a marketable advantage when highlighting your quality-of-care standard to prospective residents.
  • Training cements your commitment to overall resident care when introducing your facility to prospective families.

The greatest impact of In-Service Training from SmartStep is in the relationship between the caregiver and resident.

  • Increased competence and comfort with hearing instruments builds trust between residents and caregivers who work with them.
  • Continuing education empowers staff to proactively seek new solutions for resident comfort and care in hearing and communication.
  • In-Service Training sessions are CEU-eligible.

In-Service Training: Logistics & Preparation

Each SmartStep training session is a blend of lecture and hands-on training that can be offered in multiple sessions for staff coverage. Certificates demonstrate completion, CEUs are available for all caregivers; CEUs for administrators are available on approval from DHS, all coordinated by SmartStep.

Facilities should be set-up classroom style with tables and chairs along with a projector screen. SmartStep will provide a projector, including any hearing aids, batteries, and cleaning supplies required for demonstration and hands-on training.

In-Service Training Topic Outline

  • Understanding Hearing Loss
  • Hearing Aid Technology
  • Hearing Aid Care & Service
  • Common Patient Concerns
  • Marketing your Hearing Care Program
  • New Patient Assessments, Care & Reporting
  • Hearing Care Programs
  • Communication Strategies