In addition to best-in-class care for your residents, a partnership with SmartStep Hearing means complementary training and development for your staff through our In-Service Training Program.
In-Service Training has demonstrated key administrative benefits to residential facilities.
- Reduced risk of resident injury when staff assists in placement and removal of devices
- Reduced liability for loss or damage as staff handles resident hearing devices
- Greater staff care when working with hearing devices leads to increased overall resident satisfaction
In-Service Training from SmartStep represents a commitment to care that you can demonstrate to your community.
- In-Service Training for staff is a marketable advantage when highlighting your quality-of-care standard to prospective residents.
- Training cements your commitment to overall resident care when introducing your facility to prospective families.
The greatest impact of In-Service Training from SmartStep is in the relationship between the caregiver and resident.
- Increased competence and comfort with hearing instruments builds trust between residents and caregivers who work with them.
- Continuing education empowers staff to proactively seek new solutions for resident comfort and care in hearing and communication.
- In-Service Training sessions are CEU-eligible.
In-Service Training: Logistics & Preparation
Each SmartStep training session is a blend of lecture and hands-on training that can be offered in multiple sessions for staff coverage. Certificates demonstrate completion, CEUs are available for all caregivers; CEUs for administrators are available on approval from DHS, all coordinated by SmartStep.
Facilities should be set-up classroom style with tables and chairs along with a projector screen. SmartStep will provide a projector, including any hearing aids, batteries, and cleaning supplies required for demonstration and hands-on training.
- Understanding Hearing Loss
- Hearing Aid Technology
- Hearing Aid Care & Service
- Common Patient Concerns
- Marketing your Hearing Care Program
- New Patient Assessments, Care & Reporting
- Hearing Care Programs
- Communication Strategies