Stay Connected to Your World With Hearing Aid Repair and Service
Like many medical devices, hearing aids require regular maintenance. These devices connect you to all the sounds in your world, and we want to be sure that the connection stays strong. Whether you’re listening to live music, having conversations with friends or a classroom lecture, it’s important to be able to hear clearly.
With SmartStep’s in-home hearing services, you can ensure your hearing aids remain in the best shape without the hassle of having to take them somewhere.
When Should I Get My Hearing Aid Repaired?
- You’ve tried to troubleshoot your device by cleaning and replacing the wax filter, and it still doesn’t work.
- Your hearing aid has noticeable physical damage to the device.
- Your hearing aid doesn’t fit properly anymore.
- You’ve noticed differences in the volume or sound quality.
- You hear feedback.
You May Have Already Paid For Your In-Home Service
Most hearing aid purchases include a premium service package, which provides four years of convenient in-home service. If you purchased your hearing aids elsewhere, we may still be able to help you with service and repairs. Call us for an estimate and more details.
Additionally, new hearing aids include three years of warranty coverage for accidental loss and damage. There is a manufacturer deductible of $450 per device, and replacement earmolds are an additional charge.
We take a proactive approach to ongoing services. We’ll remind you when you’re due for an annual hearing retest and notify you when your device’s warranty is about to expire.
It’s Valuable To Be Proactive About Hearing Aid Maintenance
Concerns with hearing aids should be addressed sooner rather than later, since checking an issue early can prevent further damage to your device. During an in-home hearing aid repair visit, our team can make sure your technology remains in the best shape.
Connectivity Support
If you have trouble connecting your hearing aids to the app, Bluetooth, TV streaming or a new mobile device, you can call manufacturer support for the quickest service. You’ll be connected with a customer service representative who can help within minutes.
Before calling, make sure your phone is up to date with the latest operating system and restart it. Be prepared to tell the representative if you have an iPhone or Android.
You can reach your hearing aid manufacturer’s support line by calling the numbers below.
- Oticon: 1-855-400-9766
- Signia: 1-800-350-6093
- Phonak: 1-800-679-4871
- Resound: 1-888-735-4327
- Starkey: 1-866-637-9243
- Widex: 1-844-497-8844
- Unitron: 1-866-230-0115
Call SmartStep Hearing for more information or to schedule an appointment.